Summary: Customers lacked an integrated, frictionless way to see session health and endpoint insights without investing in a separate observability backend. My goal was to transform this into a Director-native experience by embedding uberAgent Lite, reducing barriers and making observability an everyday part of how admins work.

Subtitle: A product design and strategy project to deliver an MVF of uberAgent Lite inside Citrix Director/Monitor — Session UX scoring, app & machine telemetry, and flexible delivery options (Console, API, Bulk stream). (Lead Product Designer; 10–12-week pilot)